Your privacy at Slotexo Casino

This policy sets out what personal data we collect when you play at slotexo-aud.com, why we hold it, who sees it and how long we keep it. We run this site under a Curaçao Gaming Control Board licence, and we treat the privacy of every Australian player as an operating requirement, not a marketing promise.

Data we collect about you

We collect only the data we need to open your account, verify you, process your payments and meet our regulatory obligations. Here is the full picture, grouped by category.

Verification documents deserve a separate note. Because we operate a licensed real-money casino, we must confirm who you are before your first withdrawal. That means a government-issued ID, proof of address dated within three months, and in some cases proof of your payment method.

• Identity data: full name, date of birth, email address, phone number, residential address.
• Verification documents: passport or driver's licence scan, utility bill or bank statement, card or e-wallet confirmation.
• Transaction data: deposits, withdrawals, bonuses claimed, wagering records, crypto wallet addresses where used.
• Technical data: IP address, device type, operating system, browser, approximate location derived from IP.
• Gameplay behaviour: games played, session times, bet sizes, win and loss history.
• Marketing preferences: which channels you opted into (email, SMS) and which you declined.

How we use your information

Every use of your data maps back to a specific purpose. We do not collect first and decide later.

Responsible-gambling monitoring deserves mention on its own. We analyse your play patterns to spot signs of harmful behaviour, and we act on them, whether that means a deposit-limit prompt or a direct check-in from our support team.

• Creating and administering your player account.
• Verifying your identity and age under our KYC obligations.
• Processing deposits and withdrawals, including refunds and disputed transactions.
• Preventing fraud, bonus abuse, money laundering and multi-accounting.
• Monitoring play for responsible-gambling purposes and enforcing limits you set.
• Sending you marketing messages, but only with your consent.
• Meeting legal, regulatory and audit obligations tied to our licence.

Our legal bases for processing

Contract

When you register and play, you and we enter a contract. We process your identity and transaction data to deliver that contract: opening your account, running your wagers and paying your winnings. Without this data we simply cannot operate the service you asked for.

Legal obligation

Our Curaçao licence and anti-money-laundering law require us to verify players, keep transaction records for at least five years and report suspicious activity. For these purposes we process your data whether or not you ask us to, because the law leaves us no choice.

Legitimate interest

We rely on legitimate interest for fraud prevention, security monitoring and aggregate analytics that keep the site safe and functional. We weigh that interest against your rights, and we restrict it to what a reasonable player would expect.

Consent

Marketing is consent-only. We send you offers only on channels you opted into, and you can withdraw that consent at any time without losing access to your account.

How long we keep records

We do not keep data forever, and we do not delete it carelessly either. Regulatory rules fix minimum periods for some categories, and beyond those minimums we delete or anonymise promptly.

Once a retention period ends, deletion is not optional at our discretion. Records are purged on schedule, and anonymised aggregates may remain only where they can no longer identify you.

Who we share data with

We never sell your personal data. We share it only with processors and authorities who need it for a defined job, under written agreements that bind them to equivalent protections.

We describe recipients by category rather than by brand, because processor line-ups change while the categories do not. If we add a category that materially affects you, we update this page first.

• Payment processors handling your deposits and withdrawals.
• KYC and AML verification providers checking your documents.
• Game and platform providers whose games you play.
• Analytics and site-performance providers, on aggregated or pseudonymised data.
• Regulators, courts and law enforcement where legally required.
• Professional advisers such as auditors and lawyers, bound by confidentiality.

Your privacy rights

You control your data, and exercising these rights is free. Email [email protected] and we will verify your request and respond within 30 days. Two caveats apply: regulatory retention rules can override erasure for transaction and KYC records, and closing your marketing consent does not close your account.

If you believe we mishandled your data, you may complain to the relevant data protection authority. Australian players can also contact the OAIC, and Gambling Help Online (1800 858 858) is available around the clock for gambling-related concerns.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct data that is wrong or incomplete.
• Erasure: ask us to delete data where no retention rule applies.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: stop marketing at any time, via link or email.

Cookies and tracking

We use a small set of cookies to keep you logged in, remember your session and measure site performance. Analytics cookies run pseudonymised, and advertising cookies fire only with your consent, which you grant or decline in the banner on your first visit.

Full detail, including how to block or delete cookies in your browser, sits on our dedicated Cookies Policy page. This policy covers personal data only.

How we protect your data

All traffic between your device and our servers runs over TLS encryption, and stored verification documents sit encrypted at rest with access limited to compliance staff who need them for KYC. Our team operates on least-privilege access controls, with role-based permissions and written logging of every access to sensitive records.

If a breach ever compromises your personal data, we will notify the relevant regulator without undue delay and tell you directly what happened, what data was affected and what we are doing about it. We test these procedures rather than assume they work, and our payment and verification providers are contractually held to the same standard.

Frequently asked questions

Can I play without submitting ID documents?

You can register and play, but we must verify your identity before your first withdrawal. This is a licensing requirement, not a choice we make. A passport or driver's licence plus a recent proof of address is enough.

How do I stop marketing emails?

Use the unsubscribe link in any email, or contact [email protected]. We delete your marketing preferences once consent is withdrawn, and stopping marketing has no effect on your account or bonuses.

Do you keep my data after I close my account?

Transaction and KYC records stay for 5 years after closure because AML rules require it. Everything else is deleted or anonymised on our normal schedule, and marketing data goes as soon as you withdraw consent.

Do you share my data with advertisers?

No. We never sell personal data, and advertising cookies run only with your consent. Analytics providers receive pseudonymised or aggregated data that cannot identify you.