Our AML and Verification Policy

Every account at Slotexo Casino sits behind the same framework: identity checks, transaction monitoring and record keeping required by our licence. This page sets out exactly what we ask of you, when we ask for it and what happens next, so nothing about verification comes as a surprise.

Our Anti-Money Laundering Commitment

We operate under licence OGL/2024/2317/0912 issued by the Curaçao Gaming Control Board, and that licence binds us to the anti-money-laundering and counter-terrorism-financing rules of our licence jurisdiction. In practice this means we must know who our players are, understand where their funds come from, and report suspicious activity rather than look the other way.

Since launching in 2023, Slotexo Casino has treated these obligations as part of the product itself, not paperwork bolted on afterwards. Our compliance team applies a risk-based approach: the majority of players pass a standard check, while accounts showing unusual patterns receive closer attention. That judgement is made by trained staff, not automated guesswork.

When We Verify Your Identity

Verification triggers

We verify every player, but not all at the same moment. The timing depends on what you do with your account.

• At registration: we confirm your name, date of birth, email and residential address against internal checks.
• Before your first withdrawal: full identity verification is mandatory, without exception.
• At cumulative transaction thresholds set by our licence conditions, regardless of withdrawal requests.
• Any time your account activity changes in a way our monitoring flags for review.

Documents we ask for

Three categories of document cover the standard check, and you upload them through your account's verification section.

For identity, we accept a current passport, national ID card or driving licence, with all four corners visible and unaltered. For proof of address, a utility bill, bank statement or official government correspondence issued within the last three months, showing your name and address. For payment method ownership, a photo of the card (with the middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name or account details.

How Verification Works Step by Step

The process is deliberately short. Most players complete it in under ten minutes, and our compliance team reviews standard submissions within 24 hours. If a document is unclear or expired, we tell you exactly what to replace rather than leaving you guessing.

• Open the Verification tab in your account settings.
• Select the document type for each check: identity, address, payment method.
• Photograph or scan the document in full, in colour, with no glare or cropping.
• Upload the files and submit for review.
• Receive the result by email and in your account, usually within 24 hours.

How your documents are protected

Uploaded documents sit in encrypted storage with access restricted to compliance staff who need them to complete a check. We never share your verification records with third parties for marketing, and files are transferred over an encrypted connection at every stage. Screenshots and photos you submit are watermarked internally so any improper access is traceable.

Proving Your Source of Funds

For most players, source of funds never comes up. We request it when deposit volumes or win patterns make it reasonable to confirm the money wagered on our platform is genuinely yours. This is not an accusation; it is a licence requirement that applies to us and to every licensed operator in our jurisdiction.

Acceptable evidence includes recent payslips, a tax return or notice of assessment, bank statements showing regular income, or documentation of an asset sale, dividend or inheritance. Where deposits arrive in cryptocurrency, we may ask for a short statement of the wallet's origin. The threshold that triggers this request is not published in full, because publishing it would defeat the purpose of the check, but large single deposits and sustained high wagering are the clearest triggers.

How We Monitor Transactions

Deposits and withdrawals

Every deposit and withdrawal passes through automated screening against our AML rules, with human review of anything flagged. Our minimum deposit is 20 AUD and minimum withdrawal is 30 AUD, with no fees on either side. Withdrawals are processed within 0 to 96 hours, and verified accounts move to the front of the queue.

We apply a same-method rule: funds return by the same route they arrived wherever that method supports withdrawals. If you deposited by card, the withdrawal goes back to that card. Where a method cannot receive payments, such as Neosurf or CashtoCode, we return funds to a bank account or e-wallet in your verified name. Crypto deposits return to a wallet address you control and have verified with us.

When Accounts Face Restrictions

If verification fails or documents are not provided, we do not close the door immediately. You receive a written request with a clear deadline, and until the check is complete the account moves into a restricted state.

• Withdrawals are suspended; deposits may also be blocked at our discretion.
• Bonuses and promotions stop accruing on the account.
• Game play may be limited to protect both you and our licence obligations.
• After the deadline passes without a response, we may close the account and return the confirmed balance to a verified payment method in your name.

Fraud and mismatched details

Where documents appear altered, belong to another person, or the payment method is not in your own name, we treat this as a serious breach. The account is frozen, the balance is held, and the matter may be escalated to the Curaçao Gaming Control Board and, where the law requires it, to financial intelligence authorities. Providing truthful documents from the outset is always the fastest route back to unrestricted play.

How Long We Keep Documents

Our licence obliges us to retain verification records for a set period after an account closes, because regulators and financial intelligence units can request them during investigations. We hold identity documents, proof-of-address records and transaction histories for five years after closure of your account, then delete them through secure destruction.

Retention is not a choice we make casually; it is the exact window our licence conditions prescribe. During that period the same strict access controls apply as when your account is live, and you may request confirmation of what we hold at any time by writing to [email protected].

Frequently asked questions

How long does verification take at Slotexo Casino?

Standard document review is completed within 24 hours of submission, provided the files are clear, in colour and unexpired. Complex cases, such as source-of-funds checks, can take a few business days.

Can I withdraw before verification is complete?

No. Full identity verification is required before your first withdrawal, and the same applies at cumulative transaction thresholds set by our Curaçao licence. Verification before you win means faster payouts later.

Why must I withdraw using the same method I deposited with?

Our same-method rule is an anti-money-laundering control. It keeps the money trail intact and stops our platform being used to move funds between unrelated payment channels. If a deposit method cannot receive withdrawals, we return funds to a bank account or e-wallet verified in your name.

What happens if I refuse to provide source-of-funds evidence?

Withdrawals stay suspended and the account remains restricted. If no response arrives by the stated deadline, we may close the account and return the confirmed balance to a verified payment method in your own name.

Is my ID safe after I upload it?

Yes. Documents sit in encrypted storage, access is limited to compliance staff who need them, and records are deleted through secure destruction five years after your account closes.